Last updated - December 19, 2019
Simply contact support within 4 hours of your purchase and provide us with:
- The Order ID or Purchase Code from the purchase you would like to have refunded.
After we have received this information, a member of our customer support staff will be able to help you. Once your refund is issued it can take between 3-10 working days (depending on the payment method you used at checkout) for the refund to be credited to your account.
Please note: Kepler’s refund policy exists to help customers who no longer wish to use the app due to compatibility issues or unsuitability—not as a way to use Kepler for free. If it appears to us that you are abusing refunds, we reserve the right to stop offering them to you at any time.
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