FAQ’s – Frequently Asked Questions
Last updated - January 2, 2020
What does the term “per website” mean in the License?
One-time Licenses are limited by the number of websites. A site is essentially a domain hosted on a single web server or IP Address. You can view the terms of this LICENSE. here
What’s included in Upgrades?
You are eligible for free minor and major upgrades, updates, patches, and bug-fixes for the Kepler Builder during a one-year period after buying the license, including source code if applicable. SOFTWARE labeled as an upgrade replaces and/or supplements (and may disable) the product that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded product only in accordance with the terms of this LICENSE. here.
What happens if I don’t renew my license after one year? Will Kepler still work?
After one year you can continue using all Kepler versions that were released during your license period. If you are interested in getting new functionality of Kepler and need assistance from our Support Team and access Creators’ Circle Community, you should renew your License. We regularly update the library: Minor releases provide new library features and updates as well as bug fixes and improvements of existing functionality. Major release implies the addition of new significant features and deep update of functionality added to previous versions. With active a Kepler License you will be able to get the latest releases.
Is Hello Kepler Theme included?
Hello Kepler Theme is available to download FREE from wordpress.org themes section. Hello Kepler Theme is provided under the GNU General Public License (“GPLv3“) version 3. Learn more about Theme License here
What’s included in email support?
Email support includes the availability of the support team to answer questions via email. Up to 48 hours of initial response time.
What’s included in the Creators’ Circle?
Creators’ Circle is a separate club formed exclusively for purchased customers. It Includes a community badge, special perks, sneak peeks on future releases and a Feature Request Box with bug fix requests.
What kind of payment methods do you provide?
The most popular methods: Credit/Debit Card, PayPal and Apple Pay. The order process is conducted by online reseller & Merchant of Record Paddle.com, who also handle all customer service inquiries and returns. Your data will be shared with Revox Pvt Ltd for product fulfillment. Paddle.com Market Ltd, 70 Wilson St, London, EC2A 2DB, United Kingdom.
Does One-time license automatically renew every year?
No, Since it is paid yearly the one-time license will require a manual license renewal. If you require any additional methods, please contact firstname.lastname@example.org
Where can I find the purchase invoice?
An invoice with a link will be sent to your email after purchase. The Invoices and Order process is conducted by online reseller & Merchant of Record Paddle.com
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